Return, Exchange & Cancellation Policy

We at BAHUBETÍ are committed to providing you with an excellent shopping experience. Please read our policies carefully before placing your order.

3-Day Return Policy

We offer a 3-day return policy. If you place a return request, you will receive Store Credit (BAHUBETÍ Wallet Credit).

Please note:

• Refunds are not provided.
• A ₹80 fee is charged for return and reverse logistics.
• Missing or damaged products must be reported within 24 hours of delivery.
• Free shipping for international returns is not available.
• The ₹80 fee is charged once per entire order, not per item.

To Qualify for a Return

A return request must be made within 3 days of receiving your order. The item must meet all the conditions below:

• Items must be brand new, unused, and unopened.
• All tags, labels, invoice, and packaging must be intact.
• No stains, scratches, marks, or damage should be present.
• Product embellishments, stones, or decorative elements must be undamaged.
• The item must be in its original condition as delivered.

Returns Will Not Be Accepted If:

• The return request is placed after 3 days of delivery.
• Any item or accessory from the original package is missing.
• The product is damaged due to misuse or mishandling.
• The item has been used or opened, unless it arrived damaged.
• Free gifts are missing (free gifts must be returned together).
• Individual items from combo or promotional bundles are requested to be returned.
• Items bought on sale, discount, or using store credit are non-returnable.
• Items are sent back without raising a return request.
• Customised products (e.g., name jewellery, special orders) are non-returnable.

BAHUBETÍ reserves the right to reject a return if any of these conditions are not met.

Return Process

1. WhatsApp us at +91 7718945874 immediately.
2. Share your order number, product details, and reason for return.
3. Ensure the request is made within 3 days of delivery.
4. Our customer support team will respond within 24 hours.
5. We will arrange a reverse pickup of the product.
6. Once the quality check is approved, the amount will be added to your BAHUBETÍ Store Credit Wallet.

Damage Policy

• If your product is damaged during shipping or defective, we will provide a replacement.
• You must report damaged or missing items within 24 hours of receiving the product.
• Refunds are not offered for damaged products — only replacement will be arranged.

Exchange Policy

• Exchanges are valid only within 3 days of delivery.
• Items must be new, unused, unopened, and in original packaging with all tags.
• A ₹80 fee is charged for exchange pickup and reverse logistics.
• For exchange requests, WhatsApp us at +91 7718945874 (Average reply time: 3 hours).

How to Use BAHUBETÍ Store Credit

1. Add your desired items to the cart.
2. At checkout, select the “BAHUBETÍ Store Credit / Wallet” option.
3. The credit amount will be automatically deducted from your total.

Note: BAHUBETÍ Wallet Credit never expires — it has lifetime validity.

For any issue while applying credit, WhatsApp us at +91 7718945874 (Monday–Saturday, 10 AM – 6 PM).

Cancellation Policy

• Once a COD or prepaid order is shipped, it cannot be cancelled.
• For prepaid orders, if cancelled before shipping, we issue Store Credit only.
• No bank refunds are provided.